Delivering a high-touch approach to patient care, Drs. Jennifer Segal and Scott H. Smith have a keen understanding of the latest technologies, but only choose to employ them if they consider them a “win” with a “wow” factor. According to Dr. Segal, knowing when to integrate the next best thing is important. “We won’t implement a novel technology—whether it’s a filler, laser, tightening device, or skin-care product—just because it’s new. We’ll do so because it works and it’s the best way to address our patients’ concerns. Above all, it needs to be safe. Patient safety is key, and we won’t use anything on a patient that we wouldn’t use on ourselves or a family member.”