More Problems for Kylie Jenner’s Lip Kits

SOLD OUT! See you next Wednesday 💋

A photo posted by Kylie Cosmetics (@kyliecosmetics) on



Besides claims that they are a rip-off of another $6 lip formula and almost impossible to purchase before they sell out, there’s another big-time issue attached to Kylie Jenner’s Lip Kit—and this time the Better Business Bureau is getting involved.

The organization recently released a product alert (you can read it, as well as customer complaints here), warning potential buyers that some consumers are receiving empty boxes of the “Dolce K” lip kits, with speculation that thieves are targeting them (the Lip Kits are currently being sold on eBay for more than the suggested retail price).

You May Also Like: Beauty Blogger Reveals Kylie Jenner Lip Kit Is the Same as This $6 One



Metals

A photo posted by Kylie Cosmetics (@kyliecosmetics) on




"Currently the BBB is receiving multiple complaints from this company's customers claiming that after ordering and paying for products, some or all of the products are not being shipped as expected," the Bureau wrote. “The company has informed the BBB that they confirm the weight of items shipped prior to shipping but they allege that because of highly-recognizable labeled packaging, containers are being opened and products removed."

Kylie Cosmetics has reported back to the BBB that they will change the packaging to make it a bit more discreet.

Update: Earlier this week, the BBB slapped the company with an F review—the lowest grade a business can get. The BBB says the reason for the rating stemmed from 137 customer complaints—ranging from delivery issues to problems with the actual product—all of which can be read here.

Update: As of today, the BBB has retracted the grade. "Because so many of you spoke out, I'm excited to tell you that the Better Business Bureau has looked at the facts and changed the rating," Kylie announced via Instagram. A post on the BBB's site reads: “Kylie Cosmetics currently has No Rating (NR) with Better Business Bureau. The company previously had an F rating due to unresolved complaints, as well as a pattern of complaints regarding issues related to the delivery of orders. The company is working with BBB to resolve past complaints and to address the pattern of complaints, and has provided BBB with information about its size and operations. BBB will issue a rating when our current review is complete.”
1 Comment
  • Bella Mia
    Posted on

    This is a bully company that is only in business because of the famous name associated with it. Wake up America!!! The product is minimal quality at best. But the worst part is their outrageous behavior regarding customer support. I received damaged product. I was told "that happens in shipping sometimes but unfortunately they do not accept returns".unbelievable!!! So I head to BBB to register a complaint and see they have an F rating fir this very thing. They don't even bother to respond to the registered complaints. They are bullet proof. Do your homework people this company is bad news all around. Ridiculous pricing cheap product and unacceptable customer "dis-service".

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