This Popular Brand Had to Pull Its Face Masks Off Shelves. Here's What the Company Has to Say
By Liz Ritter, Executive Editor |
A unicorn sheet mask proved to have less-than-magical results, according to an Iowa mother, who is claiming the skin-care product "burned" her stepdaughter's face.
As reported on by Des Moines–based Who TV (an NBC affiliate), Yes To's Vitamin C Glow-Boosting Unicorn Paper Mask caused "burning" after two minutes of use.
“Her face was welted with red, swollen, itchy raised abrasions and I had first thought chemical reaction. It's what a lot of people had assumed when using this product was that it was just an allergic reaction. Then doing the research after I had seen what had happened, it looks like a chemical burn,” Chelsea Anders told Who TV. Additionally, the station reported that "the product website suggests users be at least 18 years old to use it;" similar reviews regarding reactionary results were posted on Ulta.com, as well as on YouTube.
Since the report, Yes To has recalled the masks. Here's what the company shared with us this afternoon:
“Yes To is committed to ensuring the safety and integrity of all of our products and has maintained a strong track record of delivering quality products to our customers since our founding in 2006.
We have recently seen reports on social media that children have used the Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask, unfortunately resulting in skin irritation. We have also received some similar reports from adults who have used the product. We apologize to anyone who was affected in this way, especially over the holiday season. While our products are all independently tested for safety, irritation, and allergy—and while we provide both warnings and instructions on our products about the potential for skin irritation—the safety and satisfaction of our customers are our main concerns. As such, we have decided to pull this particular product off of the shelves while we investigate the complaints that we have received and seen online.
We have reached out to all our retailers and informed them that we are voluntarily pulling the product off the market and to please remove all Grapefruit Vitamin C Glow-Boosting Unicorn Paper Masks off their shelves immediately. However, each store has a different procedure and process when removing products. We hope to have all products completely removed by Friday and will continue to follow-up with each store to make sure that the product is pulled from shelves as quickly as possible.
We have directed the stores to refund anyone who returns a not used purchased mask to the store and have advised them to let the customers who have already used the product to contact Yes To at firstname.lastname@example.org or by phone at 888.929.3786 for a refund.”